Follow Up Boss

A real estate CRM making it effortless for sales agents to engage with leads, streamlining follow-ups and increasing conversions.

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  • Summary

    I joined Follow Up Boss as a contract designer to address various design needs, focusing on enhancing the user experience across the platform. 

    One of my key contributions was redesigning the sales lead inbox, which involved creating a more intuitive and efficient interface for sales agents to manage their leads. 

    Additionally, I developed empty states to improve user guidance and feedback. My efforts also extended to refining the UX for customer support, user menu, and account settings, resulting in a more streamlined and user-friendly experience. 

    These improvements collectively helped sales agents engage with leads more effectively, thereby increasing conversions.